Galena
43°
Feels like: 34°FCloudy
7:09am4:30pm CST
Wind: 18mph NNW
Humidity: 62%
Pressure: 30.04"Hg
UV index: 0
MonTueWed
34/18°F
37/19°F
41/23°F
37/19°F
41/23°F
COVID-19 POLICIES
Update on COVID-19 Winter related policies from Chestnut Mountain Resort
As Chestnut Mountain Resort prepares for the upcoming winter season, we understand that you may have an abundance of questions for us. We appreciate your patience for allowing us the time to gather all available data to answer as many of these as possible. Although we do not have all the answers at this point, we will continuously strive to get them all answered ASAP. One thing that can be said for sure is that Chestnut Mountain will be open this winter, however it will look a bit different.
While we begin to prioritize the new operational policies, we want you to know the health and safety of our customers and employees will always be our top priority. We are hopeful to create a safe environment while maintaining the best customer experience you have come to know. We want you to know we did not take any of this planning lightly and that every change that is coming for the 2020/21 season is to help ensure we safely open on time and stay open for the entirety of the season.
The cleaning and sanitation efforts will be thorough and frequent. There will be overall occupancy limitations in all buildings as well as on chairlifts. Face coverings and social distancing will be required in all indoor areas, base areas, lift lines, and on chairlifts. There will be limitations on snow sport lessons offered. We strongly encourage our customers to visit our website for pre-purchased items.
We are doing our part in making Chestnut a safe and enjoyable environment for all who wish to come. However, we also know we cannot do this all on our own. We need your help to make this possible. We ask that you please take these policies seriously, wear your mask, wash your hands and please stay home if you are sick. We understand that some of you may not be comfortable with our current policies and we politely ask you to visit us at a later date when you feel you are more comfortable with our safety measures.
As we continue to get closer to opening day, we will continuously update this page as a resource to our customers. We will be monitoring situations and may make changes to policies based on the most current information we have.
Thank you all for your support and we hope to see you on the slopes soon!
- Mandatory physical distancing in all lift lines
- Chairlift restrictions that allow only guests who are skiing or riding together to board a lift. Some exceptions include: two singles on opposite ends of a four-person lift
- Face coverings will be required in all lift lines and while riding
- Hand coverings (gloves/mittens) will be required on all chairlifts
- Nastar will not be available for 2020/21 season.
Child Lessons
- Due to the impact of COVID-19 the Powder Pups Children’s program will not be available for the 2020/21 season.
- Children 4-6 years old must take a private lesson (subject to availability)
- Limit of 4 traveling related individuals per lesson hour
- Face coverings will be required in all indoor areas, base areas, lift lines, while riding lifts and for the entirety of the lesson
- Hand coverings (gloves/mittens) will be required on all lifts
- Expect significant reduction in lesson availability for the 2020/21 season.
Adult Lessons
- Private lessons will be done on a limited basis for the 2020/21 season and are available onsite only.
- We will not take advanced registration and will be assigned subject to instructor availability.
- Limit of 4 or less people per lesson hour (group must be related or traveling together)
- Face coverings will be required in all indoor areas, base areas, lift lines, while riding lifts and for the entirety of the lesson
- Hand coverings (gloves/mittens) will be required on all lifts
- Expect significant reduction in lesson availability for the 2020/21 season
- Expect significant occupancy reduction in snow sports school and Rental Shop
LESSONS OFFERED
Beginner Hill Basic Lessons- new Skiers only
- Available times: 9am-11am, 12pm-2pm and 3pm-5pm
- This lesson is designed for entry levels only. It is a progressive station style of teaching which will allow the skier to progress through the lesson.
- It will meet at the ski school area and take place on the Bunny Hill and/or Rookies Ridge. You are free to join the lesson at any time during the designated stations.
- Please allow ½ hour to complete
- If necessary, you may rejoin the lesson during the next session.
- Must be 7 years old to participate.
Snowboard Lessons:
- Private lessons subject to availability
- Please see website for additional options
- Expect significant occupancy reduction in the rental shop for the 2020/21 season
- Face coverings will be required in the rental shop
- Physical distancing will be mandatory in the rental shop
- Equipment will be sanitized between each use.
- Limited inside storage will be available
ALL RESTAURANT, BAR AND CAFETERIA ARE CURRENTLY CLOSED DUE TO COVID-19 RESTRICTION
- Expect significant occupancy reduction in all Chestnut buildings
- Face coverings will be required inside all Chestnut buildings
- Physical distancing will be mandatory in all Chestnut buildings
- Expect significant reduction in seating availability
- We strongly recommend booting up at your car.
- Season Pass locker room is closed for the 2020/21 season
- There will be no inside storage available in the main lodge.
- Expect significant occupancy reduction in the sports shop
- Face coverings will be required inside the sports shop
- Physical distancing will be mandatory in the sports shop
- No clothing rental
- Pre-purchased tickets and are strongly encouraged for the 2020/21 season
- Limit of 1500 daily lift tickets will be available; first come, first purchase
- Passholders & Lodging guests guaranteed access
- There will be a special window designated for those who purchased tickets online.
- Chestnut Safe & Simple Assurance Plan- We have created the Chestnut Safe & Simple Assurance Plan to ease any concerns you may have about your season pass purchase. This Plan is FREE and comes with any winter season pass you purchase.
- Full Credit~ If the government closes ski areas for the 2020-2021 season due to COVID-19 prior to our opening day, we will provide you a full credit for a 2021-2022 season pass.
- Partial Credit~ We will provide you a partial credit toward a future Season Pass if the season is shut down before February 1, 2021.
- Deferral Plan~ If you purchase or have already purchased a 2020-2021 Season Pass, you can choose to defer the value of your purchase towards a 2020-2021 Season Pass as long as you contact us prior to December 1, 2020. Your deferral can be for any reason and requires no additional fee.
- Winter Pass Refund Policy Defined (Closure Due To Covid-19 Only)
- December 1st – December: Pass holder will only pay for any used tickets. If not used they have the option to defer to next season or get cash refund less the value of lift tickets used.
- January 1st – January 15th: Pass holder will receive a refund of 2/3 the value of any unused Season Pass. Used Season Passes will be prorated by usage.
- January 16th – February 1st: Pass holder will receive a refund of 1/3 the value of any unused Season Pass. Used Season Passes will be prorated by usage.
- February 1st – February 21st: Pass holder will receive a refund of 20% the value of any unused Season Pass. Any used passes will not be refunded.
Due to the impacts of COVID-19, we will not be offering group ticket sales for the 2020/21 season
ALL RESTAURANT, BAR AND CAFETERIA ARE CURRENTLY CLOSED DUE TO COVID-19 RESTRICTION
- All restaurant, bar and cafeteria seating area are closed and will remain closed until restrictions are lifted.
- Grab and Go options will be available for you to take to your vehicle or to eat outside. Room service will be available for guests of the hotel.
- Face coverings will be required at all food locations (indoor and outdoor) for the 2020/21 season
- Face coverings can be removed when eating/drinking while stationary
- Physical distancing will be mandatory at all food locations
- Expect a significant reduction for inside seating availability
- Carry in food and beverages are prohibited.
- Upon arrival, we ask that 1 person from your party enter to check-in to the resort for hotel stays to help avoid crowds in the lobby area
- We are unable to allow any gatherings in our hotel lobbies or restaurant entry ways.
- All employees are required to engage in frequent hand washing
- We have hand sanitizer at all public counters
- Our staff is instructed to avoid close contact and practice social distancing
- Our staff has been instructed to take extra sanitation measures when cleaning public areas and all touch points, including the cleaning of key cards.
- Our housekeepers will not enter your hotel room during your stay at our Resort. If you require special service, you may call the hotel front desk and we will be glad to assist you with your needs.
- Pool- limited capacity
- Hot Tub and Sauna closed due to COVID-19 restrictions
